Handheld Service Agreement

Overview

Psion (the manufacturer of the Handheld used in LSIZE Wireless) offers a 36-month Service Agreement (i-Serve) to cover repair and damage to the Handheld.  MicroRidge also includes damage, parts and labor on the MicroRidge-installed wireless board.  This Service Agreement is available through MicroRidge, and is very cost effective. It is not economical to repair a Handheld not covered by the Service Agreement.  The environment and how many Handhelds you purchase are also factors to consider for your particular mill location. Download a PDF of the Service Agreement document.

If you purchase this Service Agreement, you must do so when you purchase each Handheld.  MicroRidge will include a copy of the Psion i-Serve agreement with your order, and will also email your specific contract after receiving it from Psion.  This is typically several weeks after MicroRidge ships your order to you.

If you do not purchase the Psion Service Agreement, the manufacturer’s warranty on the Handheld and the Docking Station is one year for factory defects and 90-day phone tech support.  MicroRidge will not handle service or tech calls on the Handheld unless the problem is with MicroRidge LSIZE Mobile software or the MicroRidge-installed wireless board.

Highlights

• The Service Agreement does not cover the Docking Station.  The manufacturer's warranty on the Docking Station is one year for factory defects and 90-day phone tech support.

• The Service Agreement must be purchased when each LSIZE Wireless Handheld is purchased.

• The Service Agreement is for 36 months (3 years) for a single handheld unit.

• Includes damage, parts, and labor, including the MicroRidge-installed wireless board.

• There are limitations on the level of repair that will be performed.

• Repair covers equipment failure and abuse.  Abuse covers cracked display and/or housing (plastic).

• Minimum turnaround time MicroRidge-Psion-MicroRidge is 12 days.

• MicroRidge will pay UPS Ground return charges to customers in the USA.  International customers are responsible for return ship charges and duties and taxes.

• If the Handheld unit does not have to be sent to Psion for repair, and the customer has the Handheld Service Agreement, MicroRidge will give priority to any repairs needed at MicroRidge.

• After receiving the repaired Handheld back from Psion, MicroRidge will:

  1. Reinstall the Mobile Base wireless board in the Handheld.

  2. Install the LSIZE Mobile software in the Handheld along with the registration number.

  3. Test the Handheld and wireless communications.

 Copyright © 2011 MicroRidge Systems, Inc.
All Rights Reserved.

Revised April 6, 2012