Technical Support & Training


Please contact us if you have any questions about support for any of our LSIZE lumber size control products.  We always welcome your comments on how LSIZE is helping you improve your lumber recovery and profits, and what improvements you need to make them even more effective.  Our dedicated sales and support team are eager to help you wherever they can.. 

Technical Support

Free Support
MicroRidge provides full technical support on all of its LSIZE products.  You receive 3 months of free telephone training & support from the day you are shipped the LSIZE software.  After the 3-month free period, telephone support & training on the LSIZE software can be continued with the purchase of the annual Upgrade & Support Program, which also includes a major software upgrade each year.

Annual Upgrade & Support Program
The annual Upgrade & Support Program keeps you current on the latest version of the LSIZE software, and gives you the opportunity to apply the new features and enhancements (many of which come directly from our LSIZE users), in your mill's lumber recovery efforts.  Maintenance also ensures that your current and new LSIZE users have the opportunity to receive on-going training and technical support via telephone from MicroRidge.

We always encourage your communication with us concerning hardware problems, software bugs, functionality you would like added to the system, or quick questions on the operation of the system.

Repair Services (customers only)
MicroRidge can repair your MicroPak module (manufactured by MicroRidge).  We have always offered repair services at a reasonable cost (labor + parts) since introducing the Portable LSIZE systems in 1990.  MicroRidge also maintains an inventory of Mitutoyo caliper parts.  We have found that the turnaround time when calipers are sent directly to Mitutoyo can be VERY lengthy.  You can send your caliper to us for repair or you can purchase the parts from us and repair them yourself.  The only tool required to repair a caliper is a very small (#0 Phillips) screwdriver.  We have several mills that maintain their own inventory of caliper parts so that they can perform their own repairs.  Please contact Technical Support prior to sending your equipment in for repair or for more information on purchasing parts to perform your own repairs.

Cable Repair
The short gage cables that attach the MicroPak to the caliper are not repairable.

MicroPak & Caliper Manual:  Parts & Troubleshooting
We developed this to aid in troubleshooting your MicroPak portable data collector along with the caliper.  We distribute the with new LSIZE System sales and also give to LSIZE training attendees.  You can download this manual as a PDF.  To access this file, you will need to have Adobe Acrobat Reader installed on your computer.  If you need Adobe Acrobat, follow the "Get Acrobat Reader" link below).

Get Adobe Reader

Quality Control, SPC & LSIZE Training


Quality Control Training
Terry Brown, Extension Wood Processing Specialist, Oregon State University and owner of Forest Products Management Institute (FPMTI), offers workshops and individual mill consultation for quality and process control improvement throughout the U.S. and Canada. Terry is the recognized industry expert in the lumber quality control field, and brings more than 25 years of experience in helping sawmills solve quality and product related problems.  Want more details?  www.fpmti.com

LSIZE Training
LSIZE Training offers comprehensive, interactive instruction on the features, benefits and use of the LSIZE software in conjunction with the MicroPak data collector.  The training offers you an effective way to maximize the value you receive from the LSIZE software, which will help you to improve your lumber recovery and profits.  The training is conducted over 2 days in an interactive classroom environment with attendees from several mills.  Check out our LSIZE Training page for current training dates and locations.

LSIZE Training at Your Mill Site
The general format and content is similar to the annual LSIZE training held at Sunriver; however, the on-site training can be tailored to the needs of your mill prior to the training.   Reduced prices are available for those LSIZE users who are on the annual Upgrade & Support Program.  Please contact us for more information or to schedule an on-site training for your mill.

SPC Training Supports LSIZE
Basic and Advanced SPC training is available on-line through Resource Engineering for $59 per course.  Payment is via credit card through their secure on-line store.  We recommend this as a great review and/or learning tool prior to LSIZE Training.

  • Go to http://store.qualitytrainingportal.com
  • On the left-hand side of the screen click on the following links in succession:
    • Web-Based Training
    • Courses for Individuals
  • In the middle of the screen click on one of the following:
    • SPC Workout Web-Based Training or
    • Advanced SPC Web-Based Training.
  • After choosing basic or advanced, follow the instructions.

Please let us know on how this training helps you in using LSIZE even more effectively in your lumber size control efforts.

 

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Site Revised September 9, 2008

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