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Technical Support & Training |
Please contact us if you have any questions about
support for any of our LSIZE lumber size control products. We always
welcome your comments on how LSIZE is helping you improve your lumber recovery
and profits, and what improvements you need to make them even more
effective. Our dedicated sales and support team are eager to help you
wherever they can..
Technical Support
Free Support
MicroRidge provides full technical support on all of its LSIZE
products. You receive 3 months of free telephone
training & support from the day you
are shipped the LSIZE software. After the 3-month free period, telephone
support & training on the LSIZE software can be
continued with the purchase of the annual Upgrade & Support
Program, which also
includes a major software upgrade each year.
Annual Upgrade &
Support Program
The annual
Upgrade & Support Program keeps you
current on the latest version of the LSIZE software, and gives you the opportunity to
apply the new features and enhancements (many of which come directly from our
LSIZE users), in your mill's lumber recovery efforts. Maintenance also ensures
that your current and new LSIZE users have the opportunity to receive
on-going training and technical support via telephone from MicroRidge.
We always encourage your communication with us concerning hardware problems, software bugs, functionality you would like added to the system, or quick questions on the operation of the system.
Repair Services
(customers only)
MicroRidge can repair your MicroPak module (manufactured
by MicroRidge). We have always
offered repair services at a reasonable cost (labor + parts) since introducing
the Portable LSIZE systems in 1990.
MicroRidge also maintains an inventory of Mitutoyo caliper parts. We have
found that the turnaround time when calipers are sent directly to Mitutoyo can
be VERY lengthy. You can send your caliper to us for repair or you can
purchase the parts from us and repair them yourself. The only tool
required to repair a caliper is a very small (#0 Phillips) screwdriver. We have several
mills that maintain their own inventory of caliper parts so that they can
perform their own repairs. Please contact
Technical Support prior to sending your equipment in for
repair or for more
information on purchasing parts to perform your own repairs.
Cable Repair
The short gage cables that attach the MicroPak to the caliper are not
repairable.
MicroPak & Caliper
Manual: Parts & Troubleshooting
We developed this to aid in troubleshooting
your MicroPak portable data collector along with the caliper. We
distribute the with new LSIZE System sales and also give to LSIZE training attendees.
You can
download this manual as a PDF. To access
this file, you will need to have Adobe Acrobat Reader
installed on your computer. If you need Adobe Acrobat, follow the "Get
Acrobat Reader" link below).
Quality Control, SPC & LSIZE Training
Quality Control Training
Terry Brown, Extension Wood Processing Specialist, Oregon State University
and owner of Forest Products Management Institute (FPMTI), offers workshops and
individual mill consultation for quality and process control improvement
throughout the U.S. and Canada. Terry is the recognized industry expert in the
lumber quality control field, and brings more than 25 years of experience in
helping sawmills solve quality and product related problems. Want more
details? www.fpmti.com
LSIZE Training
LSIZE Training offers comprehensive, interactive
instruction on the features, benefits and use of the LSIZE
software in
conjunction with the MicroPak data collector. The training offers you an
effective way to maximize the value you receive from the LSIZE
software,
which will help you to improve your lumber recovery and profits.
The training is conducted over 2 days in an interactive classroom environment
with attendees from several mills. Check out our
LSIZE Training page for current training dates and locations.
LSIZE Training
at Your Mill Site
The
general format and content is similar to the annual LSIZE training
held at Sunriver; however, the on-site
training can be tailored to the needs of your mill prior to the
training. Reduced prices are available for those LSIZE users
who are on the annual Upgrade &
Support Program. Please contact us for more
information or to schedule an on-site training for your mill.
SPC Training
Supports LSIZE
Basic and Advanced
SPC training is available on-line through Resource Engineering for $59 per
course. Payment is via credit card through their secure on-line store.
We recommend this as a great review and/or learning tool prior to LSIZE
Training.
- Go to http://store.qualitytrainingportal.com
- On the left-hand side of the screen click
on the following links in succession:
- Web-Based Training
- Courses for Individuals
- In the middle of the screen
click on one of the following:
- SPC Workout Web-Based Training or
- Advanced SPC Web-Based Training.
- After choosing basic or advanced, follow the instructions.
Please let us know on how this training helps you in using LSIZE even more effectively in your lumber size control efforts.
